When a customer is loyal to a company or services, they are far more resistant to the enticements of a competitor.
An engaged employee doesn’t focus on money, because they are working for something more. So in addition to creating loyal customers, they have a stronger commitment to the organization.
Business results are the ultimate outcome. If you set your goal to develop engaged employees who create loyal customers, then your organization will be resistant to competitive pressures and deliver stronger business results, more efficiently.
Focus on scalable yet sufficiently flexible operations processes to respond to business changes fast.
Keep efforts as low as possible and reduce incidents
Only continuous improvement ensures quality that is ready for new challenges
Essential, because innovation requires a pool of customer internal and external skills.